Storage limit reached to 10GB when I have only 3 files totaling 150mb

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Edgar Mkrtchyan

• December 31, 2020 05:11

Hi,

I've deleted all my files but it's said that I've reached my limit of 10GB.

Could anybody please assist and reset that? 

Thanks!

0

• Official comment

  

  France

  • January 04, 2021 20:10

  Hi Edgar, 

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count, and it seems you already have an open ticket for this issue with our support department. Kindly check your email for updates.

  Thanks for your patience and for your participation in the community!

  Best,

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