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Account recovery

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I have used a gmail account for my box account. I have deleted that gmail account due to some cyber problems. I didn't realise I need that gmail for recovering my box account. I have been using the same mobile number, is it possible to recover the box account. I m putting together photo memory for my 10th marriage anniversary.. I have some images in it which would be good to have..
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  • Teresa Yon

    Recovering an account without access to the original email can be tricky, but there are a few steps you can try:

    1. Check for Alternate Emails: Sometimes, accounts are linked to multiple email addresses. Check if you have used any other email addresses when setting up your Box account.

    2. Use Your Mobile Number: Since you mentioned using the same mobile number, try using it for account recovery. Box might have options for verifying your identity through your phone number.

    3. Account Recovery Form: Visit the Box Support page and look for an account recovery form. Fill out the necessary details and submit the form to see if they can assist you.

    4. Check Spam/Junk Folder: Ensure that you check your spam or junk folder for any emails from Box, as sometimes recovery emails can end up there.

    I hope one of these steps helps you regain access to your Box account and retrieve those precious photos for your anniversary project.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • Ann

    Hello, 

    Welcome to Box community.

    If you can no longer access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.

    Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.

    I appreciate your understanding regarding this.

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