Adding email address as a user that is already associated with another account

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Lydia Maher

• January 24, 2025 16:30

Trying to add a user to our company account, but their email address is already associated with another account. Please advise how we may proceed. Thanks!

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  Rona

  • January 25, 2025 00:09

  Hi Lydia,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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