Unable to Free Up Storage Space After Deleting Files

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岡部

• April 15, 2025 02:54

Hello,

My storage is currently full, and I’m unable to upload any new files.
To resolve this, I deleted a number of files, but unfortunately, the storage capacity has not changed at all.
I'm not sure why the available space hasn't updated, and it's causing some trouble.

Could you please help me resolve this issue?

Thank you for your assistance.

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• 

  Rona

  • April 15, 2025 22:29

  Hi there,

  Welcome to Box Community and glad to assist! 

  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.

   

  If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

   

  To find out more, please visit the following articles, 

  • Storage Usage Or File Count In My Account Is Incorrect
  • User-level storage calculation update

  Thanks for posting!

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  岡部

  • April 16, 2025 01:09

  Hello, thank you for your response.

  However, it has been about a week since I deleted the data, and I am still unable to upload new files.
  I would appreciate it if you could advise on how to resolve this issue.

  Thank you in advance.

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