Getting 429 errors for about a month for a particular user.

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大玉直美

• June 28, 2021 10:03

Hi Team,

I'm developing an app that uses the box SDK to get document information.
I've been getting 429 errors for about a month for a particular user.
(from 2021-05-25 to 2021-06-28）

ex.
{
"type":"error",
"status":429,
"code":"rate_limit_exceeded",
"help_url":"http:\/\/developers.box.com\/docs\/#errors",
"message":"Request rate limit exceeded, please try again later",
"request_id":"g4ytadgquqa50tdv"
}

I think it's over the user-based rate, but I'm not sure.

・Is there a way to see which rate is being exceeded?
・When will it be cleared?

Our license is "Business Plus".

Thanks in advance.

0

• Official comment

  

  Alex Novotny

  • June 28, 2021 15:43

  Hi Naomi, 

  I would reach out to our support team to see if they can help you figure out what is going on! We do have rate limits, but they can help you troubleshoot further. 

  Thanks, 

  Alex, Box Developer Advocate

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