No invoice on billing status

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Robert Wondoloski

• July 08, 2021 17:01

I receive an error on both Chrome and Safari browsers.  I see another use has same issue that has not been addressed for 2 weeks now... (https://support.box.com/hc/en-us/community/posts/4402712776723-Invoice-and-Payment-section-errors)

I need the invoice, and it has been 2 days that I have seen this error. 

 

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  France

  • July 08, 2021 18:33

  Hi Robert, 

  Welcome to the Box Community and thanks for your post!

  I'm sorry to hear about the issue accessing your invoice in the Account and Billing page. To help look into this, I went ahead and submit a ticket for you with our Billing team.

  Kindly check your email for details, you should be receiving an email confirmation shortly.

  Thanks for your patience and please let us know how else we can help!

  Best,

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  France

  • July 09, 2021 22:14
  • Edited

  Hi Robert, 

  I've received an update from our Billing team that the issue with the missing billing info in your Account and billing section in the admin console should now be fixed.

  Can you check on this and let us know if you are still having issue accessing this section?

  Best,

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