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Jeff Murphy

• July 08, 2021 18:14

Did not mean to upgrade to a pay account. Thought I may have had to to get past the restrictions from a folder sent to me by a client. I don't want a pay for use plan. Please refund me immediately.

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  France

  • July 08, 2021 18:54

  Hi Jeff, 

  Welcome to the Box Community!

   

  This would be something our Billing team can look into and may require specific account information.  

   

  It seems you already have an open ticket for this issue with Billing, so please continue working with them and check your email for updates.

   

  Thanks for your patience and please comeback and let us know how it goes.

   

  Best,

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  Jeff Murphy

  • July 09, 2021 22:10

  Apparently they are going to try and hold my feet to the fire and force me to keep a subscription I never intended to purchase. Simple mistake. Should have been a simple refund. Watch out for these folks.

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