Welcome to the new Box Support website. Check out all the details here on what’s changed.

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  • France

    Hi Jason, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Please come back and let us know how things go with support!
     
    Best,
     
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