Welcome to the new Box Support website. Check out all the details here on what’s changed.

Windows 10 Box file delete has no OS recycle function

New post

Comments

1 comment

  • France

    Hi Michael, 

    Welcome to the Box Community and thanks for sharing your use case here!

    It seems this behavior when deleting contents in Box Drive is expected due to these files are cache data so the files are not actually stored in your local computer. Files are stored in Box webapp but have been made accessible via Box Drive in a form of "Cached data". So whenever you delete an item that is synced to Box Drive, there won't be an option to move it to Trash, rather, that deleted content will be moved in your Box Trash so you can recover it from there.

    You can learn more about Box Drive's cache information on this article: https://support.box.com/hc/en-us/articles/360043695894-Technical-Information-for-Box-Drive-Administrators 

    Feel free to write back in if you have other questions and we will do our best to help!

    Best,

    -1
    Comment actions Permalink

Please sign in to leave a comment.