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When I turn on 2-step, the url that is sent out to sign up is a dead link.

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Mark Malone
  • Edited

When I turn on 2-step, the url that is sent out to sign up is a dead link. https://ourdomain.app.lv7.box.net/login

(I've replaced our actual domain name with 'our domain' in the example.)

All browsers, multiple networks....

I'm on day 4 waiting for a response from Box on this. Is this normal support time from Box?

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4 comments

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  • France

    Hi there, 

    Welcome to the Box Community and thanks for your post in the forum!

    I'm sorry to hear about the issue with the url that is sent out to sign up for the 2FA.

    I do see that you already have a ticket opened for this issue with our support team and looks like the ticket has been forwarded to our specialist.

    Please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes.

    Best,

     

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  • Mark Malone

    I put the ticket in on Monday, it's Friday. 

    Horrible support.

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  • Mark Malone

    No community support, and actual Box support hasn't fixed it in 10 days, or replied in 6 days. The ticket was auto-closed. 

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  • Mark Malone

    Two full weeks. Not fixed.

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