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Kyndryl vs. IBM ownership transfer

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Agata Matysiok

We have been looking for the answer for our questions, but no luck.

Hi Team,

We have a lot of BOX folders/docs which owner has just moved to Kyndryl and they all have moved to Kyndryl as well (turned orange, external folder status etc.). The problem is that we have to have it back on IBM’s BOX, as 90% of our team stays in IBM. We have tried to change the ownership, but cannot see the option. Could you please advice how to  solve the issue?

 

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6 comments

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  • France

    Hi Agata, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
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  • CHRISTIAN VINCENT

    I am in the reverse situation as of August 24th, though I will be moved to Kyndryl my folders have not yet need migrated to the Kyndryl@BOX instance !!

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  • PETER FRANCIS

    I have moved to kyndryl from IBM and my box folder/docs were transferred to Kyndryl. I can access BOX  now using my Kyndryl ID. When I tried to transfer some folders that I am the owner to another user with an IBM ID, the folder are not visible to the new user. There are many folder that were transferred with the same outcome. Can you let me know what is the action to take to get folders/docs back . Thanks

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  • Zeeshan Munawar

    Hi,

    I didn't receive any email regarding IBM to Kyndryl box migration , I'm unable to access my box using kyndry ID. Can any one tell me how can i check my ID is migrated on kyndryl or not.

    my IBM ID: [personal information--redacted]

    Kyndryl ID: [personal information--redacted]

    Thanks

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  • Agata Matysiok

    Hi Team,

     

    Reaching you again since have another issue, but still related with the old one (#2461107).

     

    So colleague of mine has join Kyndryl and all his BOX folders have been also transferred to Kyndryl.

     

    Thanks to your help he was able to change the ownership of most of his Kyndryl folders and transfer it back to IBM. However, He cannot do it with folder named: NE Inventory Squad AM Dashboard. Here is the link: https://kyndryl.box.com/s/7kmbzx8y46641sofc4q5newq76i2jy20.

     

    The problem is that when he wants to transfer the ownership he cannot see the owner option even for ppl with co-owner access.

     

    Can you help us, pls?

     

    Current owner: [personal information--redacted]

     

    New owner: [personal information--redacted]

     

    Folder: https://kyndryl.box.com/s/7kmbzx8y46641sofc4q5newq76i2jy20

     

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  • France

    Hi Everyone, 

    Welcome to the Box Community!

    The issues that you raised on this thread may require specific account information to resolve.

    If you do not have a ticket yet, can you please submit a new ticket to our support page here and someone from our Product Support team will reach out to you to help look into this.

    Thanks for posting and for your participation in the forum!

    Best,

     

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