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Refund - overcharged

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jed.davis

I tried to update my account to "business" which is priced at $15/month. instead, I was charged over $500. I was also not credited for my prior annual payment of $127. I only should have been charged $53 for the balance. Please help.

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  • France

    Hi Jed, 

    Welcome to the Box Community!
     
    This would be something our Billing team can help address and may require specific account information. Its seems you already have an open ticket for this issue with one of our associates, please continue working with them and check your email for updates.
     
    Thanks for your participation in the forum and let us know how else we can help!
     
    Best,
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