The 2-step verification system does not function properly.

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2 comments

  • Xiaoyue Wang

    I've encountered the same problem. Cannot get the verification codes via text message since Yesterday.

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  • France

    Hi there, 

    Welcome to the Box Community!

    I'm sorry to hear that you are not receiving sms code for the 2-step verification.

    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for your patience!
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