The 2-step verification system does not function properly.

New post



  • Xiaoyue Wang

    I've encountered the same problem. Cannot get the verification codes via text message since Yesterday.

    Comment actions Permalink
  • France

    Hi there, 

    Welcome to the Box Community!

    I'm sorry to hear that you are not receiving sms code for the 2-step verification.

    This would be something our Box Support team would like to investigate with you and may require specific account information. 
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
    Please check your email for details and updates.
    Thanks for your patience!
    Comment actions Permalink

Please sign in to leave a comment.