How Does Preview Work For mp3 Files?
I am a brand new user. I was hoping to use Box as a site to share original music selectively to people. I uploaded my 1st mp3 file, and created a share link. When I tested it on a different browser I was not logged in to, I was able to download it, but the Preview area states "We’re sorry, the preview didn’t load. Please refresh the page." Refreshing did not help.
When I went back into my logged in account and clicked on the file, I got the same message. I spent a half hour searching the help site for information, and it seems that Preview is supposed to work with audio files, including mp3s. Can you help with this? Thanks.
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Hi Jerome,
Welcome to the Box Community!
MP3 file is indeed a supported file on preview in Box so it should play this audio file on preview.
Have you tried this on other browsers and see if it makes any difference? I would also suggest disabling add-ons from your browser and then try previewing this file again.
If the issue persists, I recommend submitting a ticket to Product Support team so they can help investigate on this. You may submit a ticket by clicking on the “Contact Support” link just above this page.
Best,
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Sorry for the long delay in responding, it has been a hectic time for me. I tried clicking Contact Support, but it only keeps opening the knowledgebase search box. There is no form or anything to submit a ticket. The issue is the same, I can download the file fine (so I know it is uploaded correctly) but the preview does not work to play the mp3 online. I have tried with Firefox & Chrome. The file link is https://app.box.com/s/lcwpcq1gr4158q5qmzm9wt6ctlo93yrf Thanks for any assitance.
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