Downgrade and Refund
I upgraded my account yesterday to business- to have more storage- which I know costs 15$ a month annually.
I am horrified to find that I got charged 469$ ! I didn’t not choose Enterprise. I don’t own a company this is ridiculous.
I sent an email and asked for a downgrade to business immediately or cancel the whole thing and refund my money back.
This is the reply I got today:
“ Thanks for contacting Box Billing! We’re writing to let you know that we received your message, and that we’re sorry it’s taken so long to get a reply. Our team is working through higher-than-normal volumes as a result of the ongoing global COVID-19 crisis. We are hoping to have a reply to all customers currently waiting within a week, with most receiving a reply much sooner. Please do not submit additional requests, as this will not speed up your reply, and will also cause delays for others who are waiting. If you are writing to cancel your account, we will use your request date when considering eligibility and prorations as applicable. Neither will be impacted by this delay. Additionally, we are sorry that we are unable to provide phone or chat support during this time. We expect to have our live channels back soon”
First don’t hide behind COVID. I got charged 500$ and this is the customer service I got?! Second what is even more infuriating is that I found all my synced files deleted from my PC and syncing right now. Do they know how much time it takes to sync over 100GB folder!
Why would they delete files from my pc? This should not happen.
I spent all day and evening dealing with this issue and I am not done. Please share your thoughts
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Hi Nada,
Welcome to the Box Community!
Upon checking, it appears that your ticket for this issue has been forwarded to our Cancellations team and they are now reviewing your account for these requests.
Kindly wait for advise and please check your email for further updates.
About the issue with the files that disappeared from your account, I'd like to confirm if this happened after you've upgraded your account? If yes, as I have checked, it seems you can't access your contents during an upgrade process. All your files and folders should be accessible to you again once the upgrade is completed which could take up to 24hrs.
Please let us know if there is anything else we can help you with or if you have any questions, and we will do our best to help you.
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