Change payment information

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Chiaki Kajikawa

• December 17, 2021 10:38

I cannot change my card information and cannot log in to Box.
I tried with various browsers.
It would be great if you could respond urgently.

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  France

  • December 17, 2021 20:15

  Hi Chiaki, 

  Welcome to the Box Community!

   

  This would be something our Billing team can look into and may require specific account information. As I've checked, it seems you already have an open ticket for this issue with the team, I recommend waiting for their advise and check your email for updates.T

   

  hanks for your patience and please comeback and let us know how it goes.

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