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Keep having to reinstall Box tools (at home)

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Angela French

I used Box at work with no issues.  I started using at home (personal account) for a project and keep having to install Box tools in order to edit my Excel file.  

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  • France

    Hi Angela, 

    Welcome to the Box Community!

    Do you have one of those applications that restores back the device to the saved configuration? This might be causing it as this is definitely not the expected behavior. 

    If you wish to further investigate, I recommend to have the affected user submit a support ticket here and our support rep will help investigate directly with them.  

    Thanks for reaching out and let us know how else we can help!

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  • Angela French
    • Edited

    I am not aware of any application that would keep restoring my laptop back to a saved configuration. I will submit a ticket. I just filed a support ticket.

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  • Heidi Leone

    I am having the same problem (business account).  I have to reinstall the tools every time I reboot my computer.

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