The usage of storage space in My Account is incorrect.

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  • France

    Hi Eri, 

    Welcome to the Box Community!

    This indeed will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience and participation in the community! 

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  • Konstantinos Papatheodorou

    Hello. I'm facing the same problem. I keep getting the same error message although I "theoretically" have 32 out of 50Gb available.

    Could you please reset my storage count too?

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  • Marijan Poljak

    I'm having the same problem.

    Please run script for my account too?

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