Box Drive re-downloading all files after restart

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8 comments

  • Josh Dunaway

    Our sole macOS user seems to be experiencing this problem. 

    Box ver. 2.24.211
    macOS: 10.14.6

    Uninstalled Box, rebooted & reinstalled latest version - receiving continuous notifications that certain files can't be opened. No reports from the Windows users so far. 

     

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  • Sarah Beeching

    I am also experiencing exactly this as a macOS user. Also as there is no 'pause' button when the files are syncing it is proving to be detrimental in my work flow. Please address this, Box!

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  • Andy Edmondson

    I'm having this exact problem. There is no functionality on the transfer window to pause, cancel or restart any of the syncs or reorder your sync list. It means when something like this goes wrong there is nothing you can do to stop it trying to re-sync all of your files (when they are clearly there in the first place as you can use and preview them). Can this be addressed as a priority bug fix?

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  • Gareth Baker

    Please can this be fixed already !!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  • David Berninger

    I have had to use browser only version as downloading 400GB of files every time I reboot is not going to work.  In the browser I have Unsynced everything yet it still downloads all files whenever I open Box Drive app. It's like the Box Drive app has no communication with the backend.  I figured unsyncing everything via browser would fix the problem but the Box Drive app downloads everything anyways!

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  • David Berninger

    It is insane that Box doesn't address this.  It makes it unusable.

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  • 3D Kara Hoffman

    I've had this happen on two different computers, to the tune of 500GBs each.  This is completely ridiculous.  Any update?!

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  • Kara Hoffman

    This is happening AGAIN.  Again, something like 500+GB re-syncing.  I'm on multiple computers, multiple accounts.  I panic logged out the other day and it proceeded to duplicate files bc of sync conflicts.  This is horrible.  I've had so many problems with Box over the past few months.  Please Box support, please help this

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