• Official comment

    Hi James, 

    Welcome to the Box Community!

    Please note that all of our Business-level Plans are only available with 3 or more seats. We do not offer these subscription plans for 1 or 2 users, thus if you look at our plans you will see the caption "minimum of 3 users" . It is not required for all 3 seats be used, but we do require that the subscription is set up for at least 3 users. For more information on our different account types, you can refer to

     If you have any billing-related issues or concern, you can send an email to or submit a ticket here, and a member of our team will reach out as soon as possible to assist you!

    Thanks for your interest in Box and let us know how else we can help!

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  • James Maldonado

    Blatant scam. Not even mentioned when the 3 options were given to me. I have already reached out to cancel and obtain a refund and will be disputing the charge with my credit card company. 

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