BOX account not sending out notifications

New post


1 comment

  • France

    Hi Jake, 

    Welcome to the Box Community!

    I'm sorry to hear that you are not receiving alerts when new items are uploaded in your account, I'm happy to help!

    Can you go to your Account Settings > Notifications tab and check to make sure that you've enabled the notification for Uploads both on "Items I own" and "Items I Joined"?

    I would also recommend checking the Settings of the folders you've joined to check the notification settings to see what its been set to and make the necessary adjustments:

    • Use my default notification settings - If this option is enabled, you receive notifications according to your notification preferences in your Account Settings.
    • Override default settings for this folder and all subfolders - If this option is enabled, you can set custom notification preferences. To receive more or fewer notifications than usual for this folder and any subfolders, click check boxes under Notify me when someone.
      Enable this option to access Disable all email notifications for all collaborators.
    • Disable all email notifications for all collaborators - If this option is enabled, collaborators receive no emails about activity in this folder. (Owners, Co-Owners only)

    I hope the above information is helpful and if you have any questions, please let me know!

    Comment actions Permalink

Please sign in to leave a comment.