There was an error processing your request. We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit for further assistance.

New post



  • Official comment

    Hi Hamza,

    Welcome to the Box Community!

    I understand that you've encountered an issue when trying to sign up for an Enterprise account.

    Please go ahead and send an email to Box Billing at and one of our associates will reach out to you to help look into this.

    Thanks for reaching out and please let me know if you have any questions.

    Comment actions Permalink
  • Hamza Ben Mansour

    yes I sent them an email but I didn't get any response from them 

    please if you can create a ticket for me I will appreciate it because I need the account ASAP

    Comment actions Permalink
  • France

    Hi Hamza, 

    I went ahead and submitted a ticket on your behalf so that a Billing support agent can help look into this.

    Kindly check your email for details and updates.


    Comment actions Permalink

Please sign in to leave a comment.