Lost file

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  • France

    Hi Christopher, 

    Welcome to the Box Community!

    Have you tried to search thoroughly within your Box for the missing file?

    Furthermore, is this file located in a collaborative folder? It may have been deleted or moved by another collaborator in the folder, if that is the case, it would be best to reach out to the owner of the folder so he can look into his Box Trash and recover the deleted file.

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  • Christopher Pemberton

    Hi. Yes, I've searched very thoroughly. And there are no other collaborators for this file. Just myself. It dissappeared when I tried editing it. This has hapopened previously when trying to edit using Office on a Samsung device. It isn't in the bin/deleted items.

    Is there any way to restore this file. It has a lot of information I woudl really like to recover. 

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