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3 comments

  • Official comment
    France

    Hi Jero, 

    I understand that you would like to cancel your subscription and downgrade your account to a Personal Free account.

    Please go ahead and send an email to Cancellations team at cancel@box.com and one of our associates will reach out to you to help with your request.

    Thanks for reaching out and let me know if you have any questions.

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  • Andre Riley

    Box is being very deceptive. You make it very difficult for folks to cancel their accounts. In fact, the only mention of how to do it is in these replies. I'm considering reporting you to the BBB.

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  • France

    Hi Andre,

    Welcome to the Box Community, I'm happy to help!

    You may follow the steps in this article on how to cancel your Box account: 

    If you have any questions, or encounter any issue while cancelling your account, please go ahead and submit a ticket or send an email to Cancellations team at cancel@box.com and one of our associates with reach out to you.

    Thanks for reaching out and let us know how else we can help!

    Regards,

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