Box not syncing to Desktop

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Shelley Cirone

• January 27, 2022 16:48

Never had this problem before. Have restarted, have ensured the Box Sync app is on, what else can I try?

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  France

  • January 27, 2022 21:11

  Hi Shelley, 

  Welcome to the Box Community!

  This would be something our Product Support team can investigate so I went ahead and created a ticket for you, a support representative will be reaching out to you soon to help look into this.

   

  Kindly check your email for details and updates.

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  Naomi Howard

  • October 07, 2022 16:02

  I keep having this problem as well. The syncing stops without an apparent reason. Sometimes it's resolved by shutting down my Mac but often it's not and I have to search for resolutions. How can I stop this from happening over and over again?

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