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How can i speak/email a customer support manager?

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Gilles Haiat

Hi, I have upgraded to enterprise plan as i wish to use my subdomain instead of box.com

When i go to the support page, I'm asked to login with my enterprise account to have further support options than the communty, but I am already logged in.

This page says: Please contact your Box Customer Success Manager to receive more information about Box Verified Enterprise. 

https://support.box.com/hc/en-us/articles/360043693554-Box-Verified-Enterprise-Supported-Apps

 

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Comments

3 comments

Date Votes
  • France
    • Edited

    Hi Gilles, 

    Welcome to the Box Community!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Please check your email for details and updates.
     
    We appreciate your patience and please let us know if you have any questions!
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  • Gilles Haiat

    Hi,
    I am sorry to say this but this is becoming ridiculous. I've not received a single message from the Success Manager we've been assigned 6 days ago, and the support page still looks the same after 11 days, with the Community being the only option.

    I would really appreciate if someone could give us some help with our issues on the subdomain. Thank you.

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  • Gabriella Sugranes

    i need to speak with customer service. I need help deleting a file permanently asap a i cannot find how to talk to someone 

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