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Missing a lot of space...

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Bob Schnatterly

Howdy. My account is missing about 38GB of space. I have a 100GB storage limit, and I'm only taking up less than 17GB of space, but Box is saying I'm using 55GB of space.  I emptied the trash, so that doesn't account for it.

(I'm not complaining too loudly: I got 50GB of free space for life when I bought my HP TouchPad, and Box upgraded that to 100GB at some point - nice!)

Just wondering about the disparity.  Thanks...

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2 comments

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  • Official comment
    France
    • Edited

    Hi Bob, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article:

    I went ahead and ran a script that will recount all of the files and how much storage is being used in your account. 

    You should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions!

    Best regards,

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  • Bob Schnatterly

    Great!  Thank you very much. Looks like it's fixed ;)

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