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This shared file or folder link has been removed or is unavailable to you.

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Michael Gao

I get this error messages for the below links (and many other links). The owner confirmed that they had granted me the access and the files/links are currently still valid for my colleagues. Please urgently advise.

[personal information--redacted]

[personal information--redacted]

Thanks,

Michael

 

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4 comments

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  • France

    Hi Michael, 

    Welcome to the Box Community, I'm happy to helpQ

    This error typically is caused by one of 3 things:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.
    Thanks for reaching out and let us know how else we can help!

    Best,
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  • Michael Gao

    I have contacted the owner and was told that they granted the correct access level to the the correct account and the link is still valid. I was also told that my account's accessibility was not initialized correctly and needed support from the BOX customer support team. Our internal IT services was not able to help because it is a third party application. Please advise. 

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  • France

    Hi Michael,

    Thanks for following up!

    I checked your profile and I see that your email is linked to a Personal Lite Account.

    If my hunch is correct, it's likely that the person who shared this link may have set the link to a more restrictive access type such as "People in your company". To explain what this access type means:

    • People in your company:  Only people who: (1) are managed on a Box account (Starter and above); (2) have an email address that matches a domain registered with Box for the account that created the link, can access the link. For example, if acme.com is a registered domain on your account, all managed account members with an email address ending in acme.com can access this type of link. People who do not match a domain listed on your account cannot access the link, even if they are managed members on your account.
      • When accessing the link, collaborators must log in to Box to verify their identities. People in your company is disabled if you do not have a valid business domain registered with Box.

    Because your account is personal, you won't be able to access a content shared by someone that is part of an Enterprise with the above access type unless you become a managed user of the organization they are part of. When they mentioned that part on your account's accessibility was not initialized correctly, I took that as a hint that they probably meant that your account is supposed to be a managed user of the same organization they are in. If you are part of same company as the person who shared/ owned this link, you may need to contact your company IT to invite your Personal Box to be a managed account of their Enterprise. You can refer them into this article on how to invite an already existing personal user: https://support.box.com/hc/en-us/articles/360044195233--Invite-Existing-Box-User-Message-When-Adding-User

    Hope that helps! If you have any questions, please let us know and we'll do our best to help!

    Regards,

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  • Sanjay Behera

    Hello Box Support Team,

    When Kyndryl transition happened all Shared Documents were migrated to Kyndryl Box location and it was working for few months. When i am checking yesterday suddenly i am getting the below error. It was managed by one of our team member who left last month. We have lots of documents more over 80+ documents (I have all the links with me) were linked from one of Knowledge Base website (w3Publisher) which is affected now with this issue. Its difficult to contact each owner and to check the document permission even we are not sure who uploaded what. Kindly help us on this to restore all the document. If required any special permission to my mail id please add it. Is there any direct support contact or email id please provide i will work with the Support team.

    Thanks and regards,

    Sanjay Kumar Behera

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