can't purchase a plan

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christine walters

• May 12, 2022 22:49

despite trying 5 different credit cards and manually entering each piece of data I can not purchase a paid plan

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  AJ

  • May 12, 2022 23:08

  Hi Christine,

  Welcome to the Box Community!

   

  This would be best addressed by our Billing Team at billing@box.com.

  You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

  https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

  https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

   

  Best,

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