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"Unable to fetch 2-step verification information..."

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Joe Conklin Shure

Hey there - 

I'm trying to set up 2FA. When I visit Account Settings > Account > 2-Step Verification, I see the following message: "Unable to fetch 2-step verification information. Please refresh and try again." I tried refreshing, but the message still appears. 

Should I expect to be able to turn on 2FA in a few days, is there some underlying admin setting that must be changed for me to turn it on, or might this be a bug?

Thanks for your help,

Joe

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  • Aira

    Hi there,

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

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  • Douglas LaPointe

    I have the exact same issue. Can someone create a support ticket for me as well?

     

    Douglas

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