My account has 19.6 GB occupied that does not exist.
I have emptied my account to confirm and it is still taking up storage space.
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Official comment
Hi there,
Welcome to the Box Community!
I have cleared your storage and it should be updated on your end now. You may check this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks!
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