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  • France

    Hi Jennifer, 

    Welcome to the Box Community, I'm happy to help!

    Can you try disabling add-ins or extension on your browser and see if that helps?

    We've also seen this happen to other users using anti-virus/ firewall that could be blocking your access to the content. Can you make sure that your firewall is configured to allow Box access according to this article: https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications

    Hope these tips help! If you have any questions, please let us know and we will help you!


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  • Tori Shaw

    This error happens when the uploaded file is password-protected.  

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