Welcome to the new Box Support website. Check out all the details here on what’s changed.

personal Box hijacked my access to enterprise account

New post

Comments

2 comments

  • AJ

    Hi Elizabeth,

    Welcome to the Box Community!
     
    I see that you are on a Personal Box account but if you are unable to access the link through the enterprise account I suggest that you either contact the enterprise Box instance to add you as a managed user or changed the settings for you to access the files.
     
    Best,
    0
    Comment actions Permalink
  • Elizabeth H Akey

    Thanks. I reached IT support from my enterprise and they came up with a workaround. We deleted the stored password for the personal account and opened each Box account in a separate browser (Google/Edge). 

    0
    Comment actions Permalink

Post is closed for comments.