Box 2.27 is not syncing properly. Down

Follow
New post
Nick Gillett

THere are three of us in our office that have been significant syncing issues. The version we all have is 2.27.... Uninstalling this per the recommended method on box and reinstalling to 2.26.348 fixed the issue but box auto updates on our computers. This sin't happening to other people using Mac (the three of us are as well). I've tried to turn off the auto update permissions. Everytime we turn off our computers, Box updates....help. This is grinding our workflow to a hault.

0

Comments

3 comments

Date Votes
  • France
    • Edited

    Hi Nick, 

    Welcome to the Box Community, I'm happy to help!

    At present, the ability for customers to disable Box Drive auto-update is not available.

    If this is something you would like to be able to do, I would highly recommend submitting this feature request at pulse.box.com! Our product managers review these requests and take them into consideration for future product development.

    We appreciate your patience and understanding and if you have any questions, let us know and we'd be happy to help!

    Regards,

    0
    Comment actions Permalink
  • Nick Gillett

    Then please fix 2.27. It doesn't work with the M1 chip in macintoshes and has caused us to lose a considerable amount of data. The only way we've been able to fix this is to not allow any auto updating on computers across our entire office. This is a major syncing flaw with box. The downloadable version of Box Drive 2.26.348 does not have the syncing issue. I spent two days trouble shooting with Apple and using box help communities. The issue is in the update that Box is issuing with the 2.27 designation. 

    0
    Comment actions Permalink
  • Nick Gillett

    Seriously, this is a major problem for our company. It is halting and damaging a significant (6 to 7 figures worth of work) and the above comment isn't an adequate response to this problem. As it stands, we are having to fully uninstall the 2.27.240 version of box drive and reinstall the 2.26.340 version that is downloadable from the website. I do have a question...how do we fix this problem...and help (beyond the above comment) would be prudent.

    0
    Comment actions Permalink

Please sign in to leave a comment.