Files showing as zero bytes on one computer and accurate on other, same BOX acct

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12 comments

  • TH

    Did you find a solution to this.  It's happening with me as well, but with PDFs.

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  • Daniel Vosovic

    Of course, here you can see on my laptop that there are certain PSD files that have cloud/exclamation points next to them, but they're still available.

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  • Daniel Vosovic

    but when viewed on my iMac the files appear but show zero bytes. It's also been 12 hrs so I know it's not an immediate syncing issue (though BOX is usually very good about syncing almost immediately).

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  • Kara Spangler

    My workplace has to keep uninstalling the 2.27 update for box and install the 2.26 version of box. Every time we update to the 2.27 which is now forced on us every time we restart our computers, EVEN though we have ALL auto updates turned off, we have to immediately uninstall box and downgrade to 2.26.348. Once it updates to 2.27 ALL files we upload are lost, zero bites and we have to rebuild everything. We're working on Mac's. I've added a screenshot of the ONLY version of box that works with our Macbooks. We are saving photoshop files, jpegs, indesign and adobe illustrator files. We've been dealing with this for months now. We've reached out with no answers. We even tried troubleshooting with Apple Support and they confirmed the issue is with BOX. 

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  • Nick Gillett

    Our whole company is having this issue. The only fix I've been able to find, and it's a bandaide, is to uninstall the 2.27 version and install the 2.26.348 version from the website. It will update every time you restart your computer. The issue, at least for us, is the 2.27 version. Box has been nonresponsive to our "Community" Posts. I feel like this is areally big issue that is not being given the attention it deserves.

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    For me to check, may I please have a screenshot of what it looks like on your end?

    Looking forward in assisting you.

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  • TH

    This does appear to be a recent problem.  We are on Macs also, running Monterrey and Box Drive 2.27.240.  Where did you all find older versions of Box Drive?  I had to install the old Box Sync on non-M1 Macs. Still waiting to see if those are having issues or not.

    One other thing I noticed, the file uploader will have an exclamation point on the problem file and will state "file does not exist" when hovering over it.  The original poster Daniel has screenshots of those.  One solution I found was having the uploader move the file onto the desktop and then move it back into Box.

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  • Nick Gillett

    The version of Box Drive that downloads from their site has been 2.26.348. We downloaded it and have kept it on our desktops. I spent a week trouble shooting this issue and it's the 2.27 version. Things work properly with 2.26.348 on the Mac M1 computers.

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  • Ryan Coen

    Can confirm this issue is happening on the latest build of Box Drive. Files saved to the Box Drive directory are "saved" as zero bytes. 

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  • Skylar Vlach

    We're also having this issue with MacOS 12.4, latest Box Drive 2.27.240, and latest Photoshop. Photoshop saving directly to Box results in 0KB files and the exclamation error icon (and no problem items found in Box). This also includes changes too, like editing an existing .psd file.

    Rolling back to prior Box 2.24 version worked for us, and we purposefully renamed /Library/Application Support/Box  folder - that contains the Box autoupdater files to prevent it from updating until a fix is released.

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  • box

    Workaround is if users save locally and drop the files over

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  • Thanh Huynh

    Box. Please provide us 2.26 to download while you work on the fix! The current download is 2.27. Case #2671696

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