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2FA issues?

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Box User

I have had issues with my account being hacked. I had 2FA but it was apparently ignored. Now, I have disabled 2FA. When I go to re-enable it, it 1) Never shows the QR code for the authenticator app and 2) It says my phone number is invalid when I try to setup SMS again. What is going on with 2FA on here?

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  • AJ

    Hi there,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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  • Box User

    Hi, any update on this problem? I have the same issue as OP. QR code never shows to finish setup and I can't add now a phone number

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