Welcome to the new Box Support website. Check out all the details here on what’s changed.

All space available and account saturated !

New post

Comments

4 comments

  • France

    Hi Reymond, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files and how much storage is being used in your Box, you should now see the correct storage size available in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. We currently have a project underway to fix these issues, but do not currently have an ETA for a fix. 

    To learn more about this behavior, please take a look at this article: Storage Usage Or File Count In My Account Is Incorrect

    Thanks for reaching out and let us know how else we can help!

    Best regards,

    0
    Comment actions Permalink
  • Box User

    Hi. I would like to ask you to run that script that recalculates my file usage yet again at may accout. 

     

    Thank you

    0
    Comment actions Permalink
  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

    0
    Comment actions Permalink
  • Box User

    Thank you

    0
    Comment actions Permalink

Post is closed for comments.