Unable to rename file

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Itajai Wignall

• August 02, 2022 15:50

I am unable to rename a file title on some of my documents; I noticed the edit pencil is also missing on these files. How do I go about retrieving the edit pencil so I can rename title names?  

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  AJ

  • August 02, 2022 19:44

  Hi Itajai,

  Welcome to the Box Community! I'm happy to help.

  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

   

  Please check your email for updates. 

   

  Best,

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  Chad Smith

  • May 23, 2023 15:31

  Having the same issue. A bunch of features are missing from an excel file that was uploaded. can't change name, can't replace file, etc. HELP!

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