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Box Status

"I want to disable 2-step verification"

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Box User

Hi Box.com,

 

Please help me access to my box.com.

I can not use my old cell phone so I can't access to my account.

For some reason, I couldn't log in because the two-step verification didn't pass ("Invalid code" is displayed).

Thanks.

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  • France

    Hi Yukio, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Kindly check your email for details and updates.

    Best regards,

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