10GB promotion not received

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Box User

• August 08, 2022 21:43

Hi, I received an email stating that if I download the box app during August I will receive additional 10 GB storage. I downloaded the app, but didn't receive the storage. Didn't find any answer on the forum regarding how to solve this issue. Thanks

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  France

  • August 09, 2022 20:19

  Hi Itamar, 

  Welcome to the Box Community, I'm happy to help!

  This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

  Please check your email for details and updates.

  Regards,

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  mi

  • August 10, 2022 03:19

  It's same to me here. Can you please help too? Thanks 

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  Box User

  • August 16, 2022 12:49

  Hi I also did not get the additional 10GB storage even though I had an email saying I would receive. Thanks Evros

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