Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Status

Box Drive - How can I backup offline folders/files?

Follow
New post
Audrey Fujioka

Recently moved from Sync to Drive.  Using Seagate Dashboard, I used to be able to backup my synced files to my external Seagate hard drive.  I've reconfigured my backup to include the new Drive folder but it's not backing up the offline folders/files, only the shortcut.

0

Comments

1 comment

Date Votes
  • France

    Hi Audrey, 

    Welcome to the Box Community, I'm happy to help!

    Upon checking, it seems Box Drive app does not support External Drives, thus the behavior that you encounter. If you wish to create copies of your files/ folders in Box Drive into an external hard drive, you would have to make a copy of these into your desktop and then move them into your external hard drive.

    Thanks for reaching out and if you have questions, please let us know and we'd be happy to help!

    Regards,

    0
    Comment actions Permalink

Post is closed for comments.