Couldn't create record-folder due to error: Unable to get the Salesforce root folder. Has the root folder been set in Box Settings?

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Kavitha Anireddy

• August 30, 2022 19:27

Hi,

The test class is failing due to code coverage error when deploying to production and giving me the "Couldn't create record-folder due to error: Unable to get the Salesforce root folder.  Has the root folder been set in Box Settings?" error, the test has 95% code coverage, not sure why it is failing while deploying. 

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  Alex Novotny

  • August 30, 2022 20:07

  Did you follow these instructions to properly set up the Box integration with Salesforce? 

  https://support.box.com/hc/en-us/articles/360044195713-Installing-and-Configuring-Box-For-Salesforce

  Alex, Box Developer Advocate

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  Kavitha Anireddy

  • August 30, 2022 20:22

  Hi Alex,

  Yes, we are using Box since Nov 2021 the code runs fine in Production, only problem with the test class deployment , the test class runs fine in Full Copy and has a good amount of code coverage.not sure why it is saying couldn't find root folder.

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  Kavitha Anireddy

  • August 30, 2022 20:23

  I have a few changes in the code, which I am trying to deploying where I am seeing this error.

  Thanks,

  Kavitha.

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  Alex Novotny

  • August 31, 2022 14:40

  Can you share the code that is causing the error? 

  Alex

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  Kavitha Anireddy

  • September 01, 2022 14:54

  Hi Alex,

  String accountId = String.valueOf( accRecord.Id );

              String recordFolderId = boxToolkit.createFolderForRecordId( accountId, null, true );

              if(recordFolderId == null) {

                  System.debug('Couldn\'t create record-folder due to error: ' + boxToolkit.mostRecentError);

              }

  when running test in production recordFolderId is returning null and giving the "Couldn't create record-folder due to error: Unable to get the Salesforce root folder. Has the root folder been set in Box Settings?" this error, I checked the folder settings in production and there is a root folder. 

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