Brent

1. Community
2. Support Forum
3. Box Drive's system extension failed to load

Hello All - We have updated the pinned comment with the following on our M1 device Beta: UPDATE (03/12/2021): Thank you to the Enterprise customers who enrolled in the Private Beta for Drive on M1 ...

• View comment
• Brent
• March 12, 2021 18:33
• 1 vote

1. Community
2. Support Forum
3. Box Drive's system extension failed to load

Hello All - We have updated the pinned comment with the following announcement on our M1 device Beta. "UPDATE (02/24/2021): We're excited to share that the Beta for Drive on M1 devices is now avai...

• View comment
• Brent
• February 25, 2021 01:34
• 1 vote

1. Community
2. Support Forum
3. upload download speed

Hi Chris - We are tracking an issue that is impacting some of our customers. Updates are being provided on our Status Site at https://status.box.com.

• View comment
• Brent
• March 19, 2021 16:22
• 0 votes

1. Community
2. Platform and Developer Forum
3. How to find Box platform version?

Hey Shirley - Other than our SDK's as mentioned by Kourtney (these are used by development teams), the only Box products that are versioned are our Desktop and Mobile applications. Our Web Applicat...

• View comment
• Brent
• December 11, 2020 17:03
• 0 votes

1. Community
2. Platform and Developer Forum
3. The app does not use server authentication issue

Sounds like your customer may need to take a closer look at where to 'authorize' the application in the Box Admin Console. They may be confusing a JWT app's authentication with whitelisting an unpu...

• View comment
• Brent
• December 10, 2020 23:34
• 0 votes

1. Community
2. Support Forum
3. Box Drive's system extension failed to load

Hello All - Jumping into this thread to share a few updates. First and foremost, thank you for raising concerns with Box Drive and related challenges on macOS-based computers running macOS 11 (Big ...

• View comment
• Brent
• March 25, 2021 17:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box running very lagged 10/19/20 9:20AM EST

You may be experiencing symptoms related to an issue our Engineering team is currently investigating. We’ve posted an update on our Status Site at https://status.box.com. Please check there for upd...

• View comment
• Brent
• October 19, 2020 13:54
• 0 votes

1. Community
2. Support Forum
3. Mac OS Catalina 10.15.7

This sounds like something that is best supported by the Box Product Support Team. To get in contact with them click the “Contact Support” link above to find the support channels available for your...

• View comment
• Brent
• September 25, 2020 21:36
• 0 votes

1. Community
2. Support Forum
3. Where is the dats located, when I access BOS@IBM out of Germany

Hello Juergen - I understand you are looking for information pertaining to the storage location of your data. Again, this is an account-specific question. The IBM Team that oversees the support of ...

• View comment
• Brent
• September 03, 2020 15:56
• 0 votes

1. Community
2. Support Forum
3. Where is the dats located, when I access BOS@IBM out of Germany

Hello Juergen - Since this is an account-specific question we recommend you connect with your internal support teams at IBM. Best, Brent

• View comment
• Brent
• September 03, 2020 14:14
• 0 votes