Box Product Support
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Recent activity by Box Product Support-
Exports of User Activity report to include ID of event items
Exports of the User Activity activity report will now include the ID of the file, folder, or user associated with an event (currently shown as "Affected" in the report). The ID provides a simple, ...
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Upcoming Changes to Box Service Infrastructure
As our customer base and usage continues to grow, we are further investing in our data center infrastructure to continue helping customers accelerate their digital transformation. Starting mid-Oct...
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Notification emails: change of service provider
In March 2020, Box will complete the transition of email service providers from Oracle Dyn to AWS Simple Email Service (SES). Box today uses an email service provider, Oracle Dyn, to deliver pro...
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Relay user enablement improvements
Hello admins! we are in the process of rolling out a feature that will allow admins to more easily enable Relay/Relay Lite for all their users. Admins will have the ability to enable users with o...
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Enable KeySafe through the Admin Console
On January 24, 2020 we launched a new feature that allows admins to enable KeySafe from the Admin Console once it's been purchased and configured with Box Consulting. In most cases, KeySafe is ena...
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Shield Trial Mode feature
This features helps prospective Shield customers test Shield through a trial/proof of concept in their production environments, without impacting the broader end user experience. Admins can choose...
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Redesigned Custom Settings in Admin Console
We will be releasing an optimized design layout of the custom settings section in Admin Console. This is where Box admins manage custom branding if enabled by their enterprise. We are not adding o...
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Box for Slack Admin Messaging
We have added additional messaging to Admins in the Box for Slack application. Upon initial installation of the Box for Slack app in Slack, Admins will be automatically notified of their current B...
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Announcing new malware detection and controls in Box Shield!
In May, we will be releasing new malware detection and controls in Box Shield, to help our customers reduce risk and combat rising attacks. When Box Shield detects that a file uploaded contains m...
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Admin reporting for File Request
We will soon be releasing Admin reporting for File Request. This will give admins visibility into which users in their enterprise have created File Requests and the associated folders. Stay tuned!