In the event that a user is attempting to upload content to a folder whose owner is approaching their storage capacity, they will receive the error below:
Root Cause
As mentioned above, this error will occur when the size upload in process is greater than the available storage of the folder owner. It is important to remember that the check for available storage is done on the owner of the folder. The uploader who sees this error may have unlimited storage, but if the folder owner is out of space, the upload will fail.
- Locate content in the account that is not required to be saved in Box.
- Move that content to the Trash.
- Navigate to the Trash on the left sidebar.
- Permanently delete these files to free up space.
- Attempt to upload the files again.
The other option is to have the Box Admin increase the user's storage allocation:
- Find who is the "owner" of the folder (co-owners don't count)
- Go to the admin console
- Go to the users & groups tab
- Search for this user & click on their name to edit
- Under the "edit user account details" section find the storage quota
- Increase the number or check off the box for unlimited
As the first option requires deleting content, we would recommend pursuing the second option before taking that step.
Root Cause
Yes, you have access to unlimited storage with Box as a Business, Business Plus, or Enterprise account. However, the admin of the enterprise can choose how much storage they would like to allocate to each managed user. If you're seeing this message, the owner of the folder has reached their storage quota. Storage is always taken from the folder "owner" even if that user isn't the one uploading the content.