If you have received this error prompt, please read through this article to understand the cause and how to resolve it.
When does the prompt appear?
Box Drive on macOS 11.5++ and beyond in File Provider Extension mode could run into an error at initialization if there is a pre-existing folder at ~/Library/CloudStorage/Box-Box
This could happen if the Box Drive folder was not successfully cleaned up from the last time the Box Drive application ran.
How to resolve this error ?
Manually move aside the Box Drive folder by following the steps below:
1. Launch the terminal application from Spotlight
2. Copy/paste the following command in terminal
sudo mv ~/Library/CloudStorage/Box-Box ~/Box-Box-Backup
If the command above fails with the "Operation not permitted" error, follow the steps below to grant the Terminal application the required permissions and then retry steps 1 & 2
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3. Restart Box Drive
4. Review the “~/Box-Box-Backup” folder for any unsynced files and either upload them manually or delete them to free up hard drive space.