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Cannot access account because of 2FA linked to nonexistent phone number

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Warda Srl

Hi,

we would like access an old Box account to be able to check its content and possibly move it to the newer one. Login cannot succeed because the 2FA requests a code from a phone number which is deprecated, doesn't exist anymore. We neither have the backup code of that account.


Could you please help?

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  • Ann

    Hi Warda, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

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