Docs Won't Open

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Hannah Morrey Brown

2 octobre 2023 17:24

Hello we are getting an "office online failed to load" every time we try to open any of our word documents Please advise!

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6 commentaires

Angela KLONOWSKI

2 octobre 2023 17:26
i'm getting the same thing...
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Sherri Thorpe

2 octobre 2023 17:26
Same. Only we don't get the error message. Can't preview, upload or download. Just hangs.
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Jessica Hergenroether

2 octobre 2023 17:28
Our team is getting the same message. We are unable to open any documents/files/sheets.
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Chris Boswell

2 octobre 2023 17:28
They are dealing with a system wide outage apparently.
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Cale Archer Smith

2 octobre 2023 17:29
Same thing here. Client can't download files I sent and I can't access them to send them through an alternative.
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Rona

2 octobre 2023 19:35

Modifié
Hi Hannah,

Welcome to Box Community and glad to help!

We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

Thanks for posting!
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