I do not receive email to recover password and can’t access my account
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Hi Dear Team
I´m Regina Hernandez,
I cannot access to my Box account <personal information-redacted>, when send an request to reset my password does not receiving any email from box to recovery my password.
nothing emails was received on my inbox or junk email, also I sent an email to the Admin to check if the email was detected as spam email, but they´re confirm that any email was marked as spam.
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Hi Regina,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:
- box.com
- notify.box.com
- reply.box.com
- track.box.com
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked. Please review this help article: Troubleshooting Issues with Email Notifications.
Thanks for posting!
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