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User account already exists

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Mike Bradshaw

When trying to create a user in our enterprise account a message stating the user existed outside an enterprise account. Having found the account and closed it the same message is given when trying to create the user.

Does user account deletion take a set amount of time?

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  • Rona

    Hi Mike, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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